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Do you have questions?

Answers to many of your questions such as, What is Life Coaching? Is Life Coaching Right for Me? And How Do I Get Started in the Coaching Process? are outlined below. 

FAQ

What is Life Coaching?

Coaching is about working from the "inside-out" to help you move forward in your life. Coaches use powerful questions and tools to help you gain clarity and find your own answers. We also create space for vulnerability and structure so that you feel heard, held accountable, and encouraged to create a life that you love, where you have the Freedom to Flourish.

 

Coaching is a partnership in which we come alongside you to listen, equip, encourage, support and guide you on a journey of transformation from where you are to where you want to be - and for Christians - also where God wants you to be.  We do this through a thought-provoking and creative process that inspires you to maximize your personal and professional potential. 

A Life Coach is a trained professional who guides you into increased competence, commitment, and confidence. Coaching is about having someone committed to you on your own journey of transformation so that you can experience the results you desire in your life. You will set forth the hopes, dreams, and goals you wish to achieve during our time together and you will be guided through a series of exercises as well as provided tools, resources, feedback, and accountability that will open the doors for you to partner with God in creating change. 

We will assess your current circumstances, paint a vision for the future, and break through obstacles in your life. Together we will develop a strategy that will allow you to live life to the fullest and walk with purpose, so you have the Freedom to Flourish!

Is Life Coaching right for me?

Are you excited to create change in your life? Do you want lasting results? Do you desire increased self-confidence, clearer direction, and greater fulfillment in your life? Are you goal oriented? Are you motivated? Are you hard working? Do you believe biblical scripture can change your life? If you answered, "Yes!" to any one of those, then life coaching is for you.

 

I (Jen) have had a life coach and I have seen professional counselors. There is a time and place for both depending on your goals and what you are working through. What makes life coaching unique is that it is forward thinking. We do not examine and analyze the past. If you are curious then we recommend making an appointment for a free online Create a Life You Love introductory session and let's figure it out together.

Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF

How will I know you are the right coach for me?
During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say, "Yes", you will have a sample of what the coaching experience will be like. Until then, click on the Coaches page to learn more about our coach approach, our stories, and our founder.

How do I get started in the coaching process?
If you are interested in beginning the coaching process, please book through our website or contact us via Email at jen@flourishchristiancoach.com so you can schedule your Create A Life You Love Discovery Session to further explore the details of the coaching relationship. All coaching is online. 

What can I expect from you as my coach?

  1. Be a partner in bringing out the best, the deepest, and the truest in you;

  2. Provide safety, encouragement and support; an environment in which you can relax and explore;

  3. Respect the confidentiality of the agreements we make;

  4. Expand your view of what is possible and promote discovery of new insights;

  5. Give you input, straight feedback and operate as a sounding board;

  6. Listen carefully to what you say and ask questions that increase awareness;

  7. Be an on-going resource for you in accomplishing your intentions.

 

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
Yes, we call it our "participate and get your money back" guarantee. If within the first month of our relationship you show up to the sessions and participate fully in the coaching process, you can simply let your coach know this is not working for you and we will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;

  2. Verisign Security Certificate protects your data on this site; 

  3. Secured pages (https://)

 

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" your coach will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact your coach so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?
Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?
If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact your coach and we will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?
Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

 

What makes up a "Welcome Packet" and what do I do with this?
A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing your coach with some helpful information, so that we know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24-hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.

  2. Click on the Calendar Menu.

  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)

  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.

  5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

Each month you'll receive an invoice from our practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?
Check, or Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

  • To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.

  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.

  • To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.

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